Shipping policy

Shipping Policy

Thank you for shopping with Paws & Ears. We’re committed to making sure your order reaches you as smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed. Orders are not processed on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation with tracking information.

Shipping Times

Estimated delivery times are typically 7–15 business days after your order has been processed.

Please note that delivery times are estimates and may vary depending on the destination, carrier, product availability, customs, weather conditions, or other circumstances outside of our control.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase. From time to time, we may offer free shipping promotions on selected products or orders.

Tracking Your Order

Once your order has shipped and tracking information becomes available, you can track your package using our Track Your Order page.

Please allow up to 2–3 business days for tracking information to update after receiving your shipping confirmation.

Multiple Packages

Some orders containing multiple products may be shipped separately. If this happens, you may receive more than one package and multiple tracking numbers. You will not be charged additional shipping fees because an order is shipped in multiple packages.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Delayed or Lost Packages

Occasionally, shipments may experience unexpected delays. If your tracking information has not updated for an extended period or your package appears to be lost, please contact us and we will help investigate the shipment with the carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photos of the item and packaging. We will review the issue and work with you toward an appropriate solution in accordance with our Return & Refund Policy.

International Shipping

Our available shipping destinations are displayed during checkout. If shipping is unavailable to your location, you will not be able to complete checkout for that destination.

Questions

If you have any questions about your shipment, please contact us through our Get in Touch page.